In this edition, we focus on the Office of Information Technology Support Service.

The Information Technology Support Services (ITSS) Department supports and champions GTUC’s use of technology for teaching, learning, research and administrative activities. The department thus develops, manages and maintains GTUC’s technology-related assets (hardware, software, systems, etc.), policies, procedures and systems, and provides GTUC faculty, staff and students with day-to-day technology support to ensure that technology-related problems do not interfere with their work, whilst building partnerships with members of the GTUC community and other external entities to proactively address the College’s technological needs.

The ITSS department also strives to:
Empower students, faculty, and staff to use technology resources effectively and efficiently, through professional development initiatives, individual consultations, and the deployment of instructional multimedia
Encourage the exploration of current and emerging technologies through pilot programs and the creation of innovative courses and learning resources.

Vision

To be a recognized leader in ICT services in support of teaching, learning and research, and to be the preferred source of quality technology services delivery in Ghanaian Higher education.

Mission

To deliver quality, prompt, cost effective and reliable ICT services to support the teaching, learning, research, and community service missions of the university and their supporting administrative functions

Core Values

– Professionalism

– Integrity

– Teamwork

– Respect

– Innovation

– Commitment to Excellence

 

Functions of the Department

Infrastructure Services

Infrastructure Services staff plan, design, implement and maintain server configurations, routing protocols, network configurations and storage environments to provide a highly reliable, scalable, secure and manageable network infrastructure to support the storage, computing, server, cloud and Wi-fi needs of the college.

ITSS exists to enable GTUC succeed in its overall mission by providing and managing the college’s information technology infrastructure services. The department works closely with faculty, students and staff, to provide the campus with secure networking, storage, computing, server, cloud. wi-fi, email services. In addition, the department authenticates all users by providing identification systems including GTUC branded Identity cards. The ultimate goal is to provide a secure technology platform to support the teaching and learning, research and outreach missions of the college.

 

Client Services

Service Desk
The ITSS Service Desk offers a single line of support for all faculty and staff via phone, onsite and remote support. Our goal is to assist with the computer, software, printing, telephone, and Internet/wireless needs of the GTUC community. We also act as a channel for all other IT groups, including Enterprise Systems, Security and Infrastructure Services.

Media and Video Services
Media Services supports all Audio/Video in classrooms and lecture halls. This includes multimedia projection and AV services and support for classes and events, video conferencing and lecture capture.

Training & Capacity Building
ITSS carries out periodic training, capacity building and professional development activities targeted at all members of the GTUC community. This is to help empower students, faculty, and staff to use the school’s technology resources more productively, efficiently and effectively. The department also runs a 3-month Accelerated Certificate Programme (ACP) in Computer and mobile phone repair, Networking, Multimedia and Web design etc. Training is open to both internal and external clients

Staff

Stephen Asunka – Head, ITSS

Moses Aggor – Snr. Network & Systems Admin

Albert Cole – Asst. Netwk & Systems Adm

Augustus Nkrumah – IT Officer

Solomon Duah – IT Officer

Prosper Addo – Asst. Maintenance Officer

Isaac Larbi – IT Technician

Ige Oluwadoyinsola – Administrative Officer